Client Resources

We are located at 2200 College Station Road in Athens, Ga., across from the Kroger on the east side of town. Our campus has separate parking and offices for our Large and Small Animal Hospitals. Please follow signage for “Large Animal Parking.” You will encounter motion-sensored gates at all entry and exit points at the Large Animal Hospital. You can reference our parking map for additional details.

Call our office at 706.542.3223 to schedule your animal’s appointment. Our front office is open Monday – Friday from 8:00am – 5:00pm.

New appointments are subject to a $100 deposit that is refundable up to 48 hours prior to your animal’s appointment.

If this is your animal’s first time visiting this service OR if we have not seen them within the past 6 months, please complete our online Client/Patient Registration Form.

**New patients – Please send over ALL prior medical records and vaccination history that you may have for your animal. Records can be sent via email: [email protected] or fax: 706.357.0095.

If you need to cancel or reschedule your appointment, contact our office at 706.542.3223 or complete our online cancellation form.

Appointments that are cancelled or rescheduled within 48 hours of your appointment will be subject to a $50 non-refundable deposit in order to reschedule.

As a teaching hospital, we take a team approach to each case. This helps ensure that your animal receives the highest-quality care possible. However, it also means that your appointment will take longer than it would at a traditional veterinary clinic. After checking in with our front desk staff, you and your animal will be met by your patient care team who will gather their medical history and conduct a thorough exam. A care plan along with a cost estimate is then developed and presented to you.

It may be determined that more diagnostic information is necessary to determine the best course of action for your animal. This can take anywhere from a few hours to a full day to complete, so please plan accordingly.

These are our faculty members who oversee the care of every animal that comes into our hospital. They work very closely with our students, technicians, interns and residents to ensure your animal is receiving the best care possible. A lot of their work is done behind-the-scenes, but they are always available to answer any questions.

An intern is a licensed veterinarian that recently graduated from veterinary school and is working at our hospital for a year under the supervision and guidance of our residents and faculty members. Similar to students, interns rotate between the different service areas of the hospital. A resident is a licensed veterinarian that has already completed a one-year internship and is working in our hospital for three years to further specialize in a specific area of veterinary medicine. They can then become a board-certified specialist.

Our veterinary nursing staff consists of licensed veterinary technicians (RVTs) as well as veterinary assistants. Our RVTs are educated in the latest medical technologies and work alongside our clinicians to give your pet the best care possible, much like a registered nurse in a human hospital. Many of our RVTs have also earned their VTS (veterinary technician specialty), which symbolizes that they have demonstrated advanced knowledge and skills in a specific discipline. If you aren’t sure who on your patient care team is a veterinary nurse, they are usually in red and black scrubs.

Our senior veterinary students will typically serve as your main point of contact during your visit. They have completed four years of undergraduate work, three years of graduate work, and are in the final, one-year, clinical rotation portion of their degree program. To help them gain a variety of experience throughout the hospital, every three weeks they rotate to a different service.

Either at the time of your referral or when you call in to make an appointment, we will give you a rough estimate of what it will cost to treat your animal. At the actual time of your appointment, our veterinarians will work with you to develop a specific treatment plan for your animal and will give you an updated cost estimate at that time. If anything changes during the treatment that effects the estimate, you will be notified.

Please be advised payment is due in full at the time of patient discharge. The University of Georgia does not offer payment plans. Our office accepts all major credit cards, check, and Care Credit as payment options. We are not able to accept any form of tap payments at this time.

In the event your animal is hospitalized, please be prepared to pay half of the high end of the estimate for care as a deposit. You will be notified if any revisions in your animal’s treatment plan will change the original estimate.

Learn more about Care Credit.

Have pet insurance? Most pet insurance claims will be charged in full at the time of services. Our staff will provide you with an itemized invoice and patient records you can then use to submit to your insurance company for reimbursement. At this time, we can only provide direct insurance billing through Trupanion.

If you have received an invoice from our financial services department, you can pay us directly online by visiting: https://vet.uga.edu/pay You will need your client number and amount due to complete the online form. Our team will be notified once the payment is made and they will email you a copy of your receipt once the payment has been applied to your bill. If you are paying through CareCredit, please visit: https://www.carecredit.com/providers/animal-healthcare/