Pet Poison Helpline / SafetyCall International – Seasonal DVM Student, Remote Position


Job Type: DVM Student

Work Type: Industry

Business Name: Pet Poison Helpline / SafetyCall International

City: Bloomington

State: Minnesota

Start Date: 2023-05-22

Contact Name: HR/Recruiting Team

Contact Email: [email protected]

Are you a DVM student looking for a remote summer job where you can gain new and interesting experience in veterinary medicine? SafetyCall International (SCI), the parent company of Pet Poison Helpline (PPH) may have just what you are looking for! Help clinics and pet owners from the comfort of your home!

Seasonal Veterinary Industry Representative, Job Description:
The Seasonal Industry Representative is responsible for responding to incoming cases via phone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by animal health clients of SCI. Seasonal Industry Representatives provide answers to general inquiries on routine product use and document lack of efficacy cases, product complaints, and other inquiry cases. This position may also respond to and process product refund requests. Seasonal Industry Representatives take full histories and details of the events, triage the cases, and provide accurate medical, health and safety information to the callers. Seasonal Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals.

Seasonal employees are expected to commit to their positions from 5/22/2023 to 8/11/2023, unless otherwise agreed upon by the employee and/or SafetyCall. Opportunities to stay on past 8/11/2023 may be available and will be discussed with individuals as needed.
Due to the seasonal nature of this role, employees will have limited opportunities for time off for things such as vacation, internships, etc. and must be able to commit to the schedule they are hired for unless otherwise decided by SafetyCall and/or the employee.

Full Time Schedule:
40 hours per week, 5 days per week, each shift scheduled for 8.5 hours.
Will work every other weekend (both Saturday and Sunday) and will have two weekdays off the following week after working a weekend.
Schedules each week could vary in regards to what days you are scheduled.
Work weeks run Saturday through Friday.
Could be scheduled to work holidays as needed.
Shift start and end times are scheduled in advance and will vary from day to day within the shift you are hired for.
Shifts Available:
Days: Shift will be scheduled between 7am and 7:30pm CST
Mids: Shift will be scheduled between 10am and 10:30pm CST

Training Requirements:
All candidates must be able to commit to a 3-week, full time, paid, remote training process up front. Training will begin May 22nd. Schedules are determined in advance and are most often Monday through Friday daytime hours, but can include some varying days/times. We are unable to work with any scheduling conflicts during the training process. After training is complete the shift you are hired for will begin.

Required Experience, Skills, Knowledge and Abilities
Current DVM student who will have completed at least 2 semesters of class work by the time the position begins (clinic experience preferred)
Ability to work from May 22nd to August 11th with limited time off requests.
Available to work varying shifts including days, evenings, and weekends
Working knowledge of medical terminology
Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis
Ability to maintain a high level of professionalism in the workplace
Ability to maintain regular and punctual attendance
Proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware
Ability to deliver high quality customer service with patience and compassion
Ability to work cohesively as part of a team

Remote Agent Requirement:
Employees must also have a space that allows them to work without other interruptions, and they may not have any other responsibilities during the time they are working such as caring for dependents
**When completing application, please enter the address where you will be working from over the summer. You must be living/working in one of the states listed on our website to be eligible.

We’re UGA Vet Med, and our

passion powers our commitment.