Information and support for our current clients

Below are a variety of resources for those who already have an appointment scheduled with us or who have utilized one of our hospital’s services within the past 12 months. For direct assistance, please call 706-542-3221. Thank you for allowing us to be a member of your animal’s care team, and we look forward to continuing to serve you.

Upcoming Appointment Information

Our location

We are located at 2200 College Station Road in Athens, Ga., across from the Kroger on the east side of town. Our campus is fairly large, so please follow our directional signs once you turn in off of College Station Rd. to find your correct parking lot and entrance. You can also reference our parking map.

Your animal’s care team

Your animal will be cared for by a talented and diverse team that consists of experienced veterinarians, highly trained veterinary nurses, senior veterinary students, and hospital staff members. One of our veterinary students will typically serve as your main point of contact during your appointment. However, please know that the veterinarians who are overseeing your animal’s care are also available to you. Learn more by visiting our About Us page.

The length of your appointment

Because we are a teaching hospital and take a team approach to each case, your appointment will take longer than it would at a traditional veterinary clinic. Additionally, it may be determined that more diagnostic information is necessary to determine the best course of action for your animal. This can take anywhere from a few hours to a full day to complete, so please plan accordingly.

Also, please don’t feel like you have to sit at the hospital and wait. Once we have all of the information we need, you are more than welcome to head back to work (if you live locally) or take the day and explore all Athens has to offer! All we ask is that you leave with us a good cell phone number that we can reach you at.

If you think you may need to spend the night in Athens, we have an online guide you can reference for a list of local, Pet Friendly Hotels.

Personal Belongings/Effects

Please note that no personal property or belongings should be left at the University of Georgia Veterinary Teaching Hospital unless requested by a doctor to aide in patient care. In those instances, it is the responsibility of the owner to make sure all items are appropriately labeled with the owner’s contact information and to request the items back at discharge. If an item is left at the hospital, we will do our best to contact the owner and return the item. However, if something is not claimed within 10 days of an animal’s discharge from the hospital, the item will be donated to the hospital or animal shelter.

Visiting your animal in the hospital

We understand that it can be difficult to be away from your animal when they are ill. That is why we offer visitation hours for those receiving 24/7 care at our hospital as an in-patient. Please view our visitation guidelines for more information. Visitation availability may vary depending on your animal’s specific illness and the constraints of the attending service.

Additional Small Animal Appointment Information (cats, dogs, exotic animals):

Client/Patient Registration Form

If this is your pet’s first time visiting this service OR if we have not seen them within the past 6 months, please complete our online Client/Patient Registration Form. You can also arrive 15 minutes before your scheduled appointment time to complete this form in person if you would prefer.

Rabies Vaccine Policy

Please note that we must have proof of a current rabies vaccine for your pet to schedule an appointment for them with our specialty services. Please fax (706-357-0087) or email ([email protected]) a copy of your pet’s most recent rabies certificate or provide us with the name and phone number of the clinic where it was given.

Canceling/Rescheduling Your Appointment

In the event you are unable to make your appointment and need to reschedule or cancel, please click on the following link to cancel your appointment: Cancellation Form or if you prefer to speak with a client care representative regarding details about your appointment, please call us at 706-542-3221. Please note that appointments which are not cancelled or rescheduled with at least 48 hours’ notice, will be subject to pay a non-refundable deposit before scheduling your next appointment.

Fasting your pet before their appointment

For most of our small animal services, we ask that you fast your pet the night before in case we need to run any diagnostic tests. This means no food after 10:00 p.m. the night before their appointment, but water is fine. If your pet takes any medications in the morning, they may have a meatball-sized amount of food with the medication. If your pet is diabetic, please give a morning meal and insulin as usual. If you are unsure if your pet needs to be fasted, please check with one of our client care team members by calling (706) 542-3221.

Making sure your pet is secured before entering the hospital

All dogs must be on a leash that is no more than 6 feet long before entering our facility and all cats and exotic animals must be in a secure enclosure. Additionally, please be respectful of the other animals that you will encounter during your visit. While your pet may be friendly, other animals in our care may prefer their personal space. If you know your dog tends to be aggressive towards others, please let us know when you arrive so that we can make any necessary accommodations.

Bringing additional animals to your appointment

We encourage all clients to only bring with them the animal that is being seen at our facility that day. However, if for some reason you need to bring an additional pet with you, please don’t leave them unattended in your vehicle. Temperatures in vehicles can rise quickly, especially during the hotter months.

Current Clients

Prescription refills

For prescription refills, please complete this form. Refills can take up to 48 business hours to complete. Please note that we may require you to make a follow-up appointment before we will authorize your refill request for your animal. Medications filled by our pharmacy can be picked up Monday to Friday from 8am to 8pm and Saturday and Sunday from 8am to 12pm. Hours subject to change on holidays.

Making a follow-up appointment

Please call us as soon as possible if your clinician has recommended a follow-up appointment as we typically book up several months out. Additionally, we must perform an in-person exam every 12 months to keep a legal client-patient relationship. Outside of 12-months, we will require a new referral form your primary care veterinarian if you wish to make an appointment with us.

Payment Options

If you have received an invoice from our financial services department, you can pay us directly online by visiting: You will need your client number and amount due to complete the online form. Our team will be notified once the payment is made and they will email you a copy of your receipt once the payment has been applied to your bill. If you are paying through CareCredit, please visit:

Requesting a copy of your medical records

To reach our medical records department, please call 706-542-5000 or send an email to [email protected]. Please note medical records can only be released to those that the owner/client has previously authorized to have access to the account.

Client Support Services

When we are care giving for a companion animal that is suffering from a chronic illness, a terminal disease or injury, or when we are faced with the death of our companion animal, we need support. At UGA, we understand the human-animal bond and offer a variety of support services to our clients, including a licensed clinical counselor.

Learn More

We’re UGA Vet Med, and our

passion powers our commitment.