Scheduling an appointment
Call our office at 706.542.1984 to schedule your pet’s appointment. Appointments are available Monday – Friday from 8:00am – 5:00pm.
New appointments are subject to a $35 deposit that is refundable up to 24 hours prior to your pet’s appointment.
Please complete your patient history form prior to your appointment.
- New patients – Please send over ALL prior medical records and vaccination history that you may have for your pet. Records can be sent via email: [email protected] or fax: 706.542.3221
Cancellations/Rescheduling
If you need to cancel or reschedule your appointment, contact our office at 706.542.1984 or complete our online cancellation form.
Appointments that are cancelled or rescheduled within 24 hours of your appointment will be subject to a $35 non-refundable deposit in order to reschedule.
What to Expect
After checking in with our front desk staff, you and your pet will be met by one of our senior veterinary students who will gather your pet’s medical history and conduct a thorough physical examination along with one of our veterinary technicians or assistants. The student will then consult with the supervising clinician on your pet’s medical team and will provide suggestions and guidance. A care plan along with a cost estimate is then developed and presented to you.
Depending on recommended diagnostics and/or treatments, your pet may need to come back on an additional day to complete their full evaluation.
Payment Policies
Payment- Please be advised payment is due at the time of service. Estimates for some services can be provided upon request. Some services require patient evaluation in order to provide accurate estimates.
- Our office accepts all major credit cards, cash, check, and Care Credit as payment options. We are not able to accept any form of tap payments at this time.
- Learn more about Care Credit.
- Pet Insurance
- Have pet insurance? Most pet insurance claims will be charged in full at the time of services. Our staff will provide you with an itemized invoice and patient records you can then use to submit to your insurance company for reimbursement.
- At this time, we are only able to submit claims directly for Trupanion.
Prescription Refills
- Do you need a refill of your pet’s medication? Call or email our office at 706.542.1984 or [email protected] to discuss your refill needs. Your pet must be an established PHC patient AND is required to have been seen for an exam within the last 12 months in order to request medications. Please note that some medications may require additional rechecks in order to provide refills.
- Please allow 24–48 business hours for refill requests to be processed before pickup.
Client Support Services
When we are care giving for a companion animal that is suffering from a chronic illness, a terminal disease or injury, or when we are faced with the death of our companion animal, we need support. At UGA, we understand the depth of the human-animal bond and offer a variety of support services to our clients, including a licensed clinical counselor.
